Shipping and returns

Shipping your package

DELIVERY DELAY

The order will be dispatched from Monday to Friday between 3 and 10 working days after validation of the order. Any order placed after Friday 7 p.m. will be shipped on Monday. These deadlines are given as an indication.

Chineuse offset is in no way responsible for non-compliance with delivery times and cannot be held responsible for delays or loss of deliveries.

We take great care in preparing our orders.

Chineuse shifted undertakes to inform the Customer by email of the sending of their package.

DELIVERY AND SHIPPING COSTS

The products are delivered to mainland France, overseas, and to certain other European countries. For some countries, the Customer will have only one delivery method and will not be able to choose other carriers.

The products are sent to the delivery address indicated in the order process. In the event of an error in the address, Chineuse offset can not be held responsible if the products cannot be delivered.

The delivery price is calculated according to the weight and place of delivery. The price will be indicated to you before validation of your order.

Tip: Group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them.

For any order you can choose between La Poste (Colissimo) or Mondial Relay.

MODES AND DELIVERY COSTS

A. Colissimo without signature - postal service:

2 to 6 days of delivery: this delivery time is taken into account when the package is delivered to the Post Office - times communicated for information purposes.

The delivery costs are calculated based on the weight of the package and the final destination of the shipment.

B. Mondial Relay:

4 to 8 days of delivery: this delivery time is taken into account when the package is delivered to the relay - deadlines communicated for information only.

The delivery costs are calculated based on the weight of the package and the final destination of the shipment.

C. Letter followed - postal services:

2 to 6 days of delivery: this delivery time is taken into account when the package is delivered to the Post Office - times given for information only.

The delivery costs are calculated based on the weight of the package and the final destination of the shipment.

TRACKING CONTROL

For any questions regarding the progress of your delivery you can also contact Chineuse offset

In case of non-withdrawal within the time limits set by the carrier, the products will be automatically returned to the sender and the return of your order will be the responsibility of the recipient.